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February 2011
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Information Ticketing Information

Phone:
866-949-8007
Hours: 8 a.m. - 8 p.m. PDT
7 days a week

5333 Zoo Drive
Los Angeles, CA  90027

GLAZA Member Reservations

GLAZA Member Reservations
TERMS AND CONDITIONS
  • This member e-ticket allows for one-time admission to the Los Angeles Zoo on the date and time selected. A valid membership card is required for entry. 
  • Face covering required (over age 2) for entry and throughout your visit  
  • E-tickets are non-refundable or redeemable for cash. 
  • An e-ticket does not guarantee entrance on the day of your visit. 
  • Entry may be limited due to capacity. 
  • Operating schedule is subject to change without notice. 
  • Attractions, facilities, exhibits, shows, and services may close temporarily due to weather, maintenance, special events, or other reasons. 
  • This ticket is a revocable license. Admission is subject to compliance with all laws and facility policies. 
  • The holder of this ticket voluntarily assumes all risks and danger incidental to visiting the Los Angeles Zoo, including all risks related to exposure to COVID-19. COVID-19 is an extremely contagious disease that can lead to severe illness or death, and an inherent risk of exposure to COVID-19 exists in any public place where people are present. 
  • E-tickets are delivered via email as a link within your order confirmation letter and must be presented on the day of your visit. 
  • It is unlawful to reproduce e-tickets in any form. In the event of duplication, GLAZA reserves the right to refuse entry to all e-ticket holders. 
Welcome back to the Los Angeles Zoo!
We want to thank you for your support during the closure. We are thrilled to be open again and able to welcome you back. Things are going to be a little different than you are used to, so please take a moment to read through this page and the FAQs on www.lazoo.org/reopening to familiarize yourself with the changes.

RESERVATIONS 
Members may make a reservation for up to the number of guests allowed on their membership level, with a limit of eight (8) tickets per reservation. If your membership permits more than eight guests, please contact Membership at 323-644-4747. 
  • Your reservation is free with your membership. 
  • No one will be admitted without a timed-entry reservation, including children under 2. 
  • Ticket availability is limited and is based on capacity. 
  • Tickets are not redeemable for cash and can only be redeemed with a valid membership card and photo ID. 
  • Please do not reserve more tickets than the number of people allowed on your membership level. 
  • If you are unable to use your reservation please submit your cancellation at www.lazoo.org/cancel. This allows us to offer those reservations to another member. 
  • You may enter the line up to 15 minutes prior to the time on your ticket. The time on your ticket is your reserved entry time, which is up until 45 minutes after the hour. Once you enter, you may stay until closing. 
  • Entry will be processed via contactless scanning of your reservation on your mobile device or a printout of your ticket with barcode. 
 
WHAT YOU NEED TO KNOW 
We want you to have a safe and enjoyable visit. For the health and safety of our guests, staff and animals, we have made significant changes to ticketing processes and operations. Capacity is limited in order to reduce lines and gatherings, per County guidelines, to create a safe environment. Visit www.lazoo.org/reopening for details on the modified experience and FAQs. The following procedures and guidelines are in place to help ensure a safe and enjoyable visit for everyone.
What we are doing: 
  • The Zoo has implemented enhanced cleaning procedures for high-contact surfaces and restrooms. 
  • All Zoo staff are required to wear protective face coverings, submit to daily temperature checks, and stay at home if they are experiencing any signs of illness. 
  • Hand sanitizer stations are available at Safari Shuttle stops, food facilities, and other locations throughout the Zoo. 
  • We have temporarily suspended our in-person talks, animal feedings, and presentations to avoid physical gatherings. 
  • Signage and markers are placed throughout the Zoo to remind guests to follow physical distancing guidelines and abide by other safety measures. 
 
What you need to do: 
  • If you feel sick or are experiencing symptoms such as cough, shortness of breath, fever, muscle aches, nausea or vomiting, diarrhea, loss of taste or smell, or any flu-like symptoms prior to visiting, please stay home and select another day to visit. To change an existing reservation due to illness, call Membership at 323-644-4747 or use our Reservation Change Request Form as soon as you realize you will not be visiting.
  • In accordance with City of Los Angeles guidelines, all adults and children 2 years and older are REQUIRED to wear a protective face covering while visiting the Zoo. There will be no exceptions to this face covering requirement. All face coverings (whether disposable or reusable) must fully cover the nose and mouth and fit snugly but comfortably against the side of the face. A face shield with a fabric drape that extends from the bottom of the shield and is form fitting under the chin is an acceptable alternative. Individuals may remove their face covering while actively eating or drinking, but must be stationary and maintain appropriate physical distancing. Please make sure you have a face covering with you or plan to purchase one upon arrival. Zoo masks are available for purchase here
  • Maintain a physical distance of at least 6 feet between you and other Zoo staff and guests not in your party. 
  • Remember to clean your hands with soap and water or hand sanitizer and do not touch your eyes, nose, or mouth after contact with frequently touched surfaces. 
  • Some areas are closed and access to exhibits have been modified for the safety of guests, staff, and animals. Please respect the modifications and posted signage. A list of closures can be found here: www.lazoo.org/reopening
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